Magento 2 – Mastercard Payment Gateway Services
Created date: 14-03-23 |
Updated date: 19-04-24 |
Plugin version: 2.3.5 |
SDK version: 73
Refund/Credit Memo
You can process a refund in Magento by creating a credit memo. The refunds are available only if an invoice is generated. Below is a step-by-step guide on how to perform a partial refund in Magento 2:
- Go to the “Sales” menu and select “Orders” from the dropdown.
- Select the order for which you want to issue a partial refund from the list.
- In the order view page, click on the “Invoices” link on the left sidebar.
- Select the invoice for which you want to issue a partial refund from the list.
- In the invoice view page, click on the “Credit Memo” button.
- Enter the quantity to be refunded for each item you want to partially refund and click the “Update Qty’s” button
- Adjust Refund Shipping and Adjustment Fees and click on “Update Totals” button
- After adjusting the refund amounts, click the “Refund” button to complete the process.
If adjustment amounts are not entered and you click on the “Refund” button, the entire amount will be refunded.
The Refund Offline option will not initiate a refund through MasterCard Payment Gateway Services