FAQ
Answers to Your Frequently Asked Questions
For my Simplify plugin, I tested sandbox mode and everything went well. Now, when I want to test the live keys and proceed to checkout, the “Pay Now” popup shows an error: “An error has occurred. The redirect URL must be a valid endpoint on your website.”
This error typically suggests that the Partner Portal website URL is improperly configured in your Simplify account. To rectify this issue, it’s essential to ensure that the Partner Portal website URL matches your website URL and is updated accordingly in your Simplify account. If you encounter difficulties updating this field, we advise reaching out to Simplify Bank support for assistance in updating these settings. Additionally, please ensure that you are using the latest version of the Simplify module.
Where can I download the compatible MPGS version for my platform?
To access the latest compatible MPGS version for your platform, simply visit our dedicated Git repository tailored for your specific e-commerce platform. Find the perfect fit for your needs by exploring the links below:
WooCommerce: Download Target, Download Simplify
Magento: Download Target, Download Simplify
OpenCart: Download Target, Download Simplify
PrestaShop: Download Target, Download Simplify
You can also download the MPGS version for Magento from Adobe Marketplace.
Stay updated with the latest enhancements and features by checking our release notes section regularly!
What are the compatibility details of the plugin versions?
Where do I find the release notes of the latest release version?
Discover the latest enhancements and improvements by accessing our detailed release notes for each MPGS version. Stay informed about our ongoing developments and feature additions by exploring the links below:
WooCommerce: Target, Simplify
Magento: Target, Simplify
OpenCart: Target, Simplify
PrestaShop: Target, Simplify
Is the MPGS compatible with both Community and Enterprise editions of Magento?
Yes, the Mastercard Payment Gateway Services Magento extension is compatible with both the Magento platforms:
Community/Open Source Edition
Enterprise/Commerce/Cloud Edition
How do I contact Mastercard Support team to report an issue and get assistance/support to resolve the issue in MPGS module?
Navigating support for your MPGS module concern is seamless.
Access our dedicated support portal or simply reach out via email at mastercard_support@fingent.com with adequate details such as:
ProductService: (WooCommerce/Magento/OpenCart/PrestaShop)
Simplify: Yes/No
Platform Version:
Plugin Version:
Website URL:
Screenshot of Backend Configuration:
MID and Password: (Test credentials)
Access to Staging Server: (If available)
Our team is committed to providing timely assistance and resolving your queries efficiently. Get in touch today!
Where can I try out the functionality of the MPGS module?
Experience the latest features of the MPGS Payment Plugin on our interactive demo sites below.
WooCommerce: Target Demo Site, Simplify Demo Site
Magento: Target Demo Site, Simplify Demo Site
OpenCart: Target Demo Site, Simplify Demo Site
PrestaShop: Target Demo Site, Simplify Demo Site
Explore the capabilities firsthand and discover how MPGS enhances your payment experience!
How do I get notified if a latest version of the MPGS module has been released?
Stay updated effortlessly with the latest enhancements to the MPGS module! Receive notifications directly through your platform’s backend. To ensure you’re always in the loop, your MPGS version should be above the following versions:
Target Module Versions:
WooCommerce: 1.4.3
Magento: 2.3.5
OpenCart: 1.3.0
PrestaShop: 1.4.1
Simplify Module Versions:
WooCommerce: 2.4.1
Magento: 3.3.0
OpenCart: 2.5.0
PrestaShop: 2.4.0
Stay informed by checking the latest releases in the comprehensive release notes section. Stay ahead of the curve with MPGS!
How to generate Authentication Password?
Target:
To generate the Authentication Password, please follow the below steps:
Log in to your merchant account using the credentials provided by the bank.
Navigate to Admin -> Integration Settings.
Click on Edit button.
Generate the Integration Authentication Password using the Generate New button.
After generating the password, ensure to enable Integration Access via Password by checking the corresponding checkbox. Copy the generated password and input it into the plugin configuration. Finally, click on the Submit button to proceed.
Simplify:
To generate the Authentication Password, please follow the below steps:
Log in to your merchant account using the credentials provided by the bank.
Navigate to Account Settings -> API Keys.
Under Generate New Key Section select the required Key Type and enable the Hosted Payments checkbox.
Click on Generate New Key button.
Copy the generated password and use it in the plugin configuration.
Where can I find the test cards for testing the MPGS module?
Target Module:
To access the MasterCard Payment Gateway test simulator, type “TEST” as a prefix to the Merchant ID supplied by your payment service provider. If the Merchant ID supplied already has “TEST” as the first 4 letters, you are already using the test simulator, and your payment service provider will send you another Merchant ID when you are ready to process live transactions.
https://eu-gateway.mastercard.com/api/documentation/integrationGuidelines/supportedFeatures/testAndGoLive.html?locale=en_US
Simplify Module:
Please find the below link to find the Test cards for testing in the Simplify module.
https://www.simplify.com/commerce/docs/testing/test-card-numbers
What is MPGS URL and what is it’s format?
The MPGS URL is the link provided by your bank to establish a connection with the Mastercard gateway. Ensure that the URL maintains the base link format, ending with a single slash. The correct format should be: https://example.mastercard.com/
What is the recommended API Version to use?
Our plugin is designed to be compatible with the latest API version, though it’s important to highlight that version 78 has been rigorously tested and optimized for seamless integration.
I encountered an ‘invalid request’ error. How can I resolve it?
Ensure consistency between the currency configured on your Merchant Account and the currency set up on your website. Additionally, verify the validity of your authentication credentials, including Merchant ID and API Password.