FAQ

This error typically suggests that the Partner Portal website URL is improperly configured in your Simplify account. To rectify this issue, it’s essential to ensure that the Partner Portal website URL matches your website URL and is updated accordingly in your Simplify account. If you encounter difficulties updating this field, we advise reaching out to Simplify Bank support for assistance in updating these settings. Additionally, please ensure that you are using the latest version of the Simplify module.

To access the latest compatible Mastercard Gateway plugin version for your platform, simply visit our dedicated Git repository tailored for your specific e-commerce platform. Find the perfect fit for your needs by exploring the links below:

WooCommerce: Download Enterprise, Download Simplify
Magento: Download Enterprise, Download Simplify
OpenCart: Download Enterprise, Download Simplify
PrestaShop: Download Enterprise, Download Simplify

You can also download the Mastercard Gateway plugin version for Magento and OpenCart from Adobe Marketplace and Opencart Marketplace.

Stay updated with the latest enhancements and features by checking our release notes section regularly!

Please find the below compatibility details of the latest plugin version.

WooCommerce: Enterprise, Simplify
Magento: Enterprise, Simplify
OpenCart: Enterprise, Simplify
PrestaShop: Enterprise, Simplify

Discover the latest enhancements and improvements by accessing our detailed release notes for each Mastercard Gateway plugin version. Stay informed about our ongoing developments and feature additions by exploring the links below:

WooCommerce: Enterprise, Simplify
Magento: Enterprise, Simplify
OpenCart: Enterprise, Simplify
PrestaShop: Enterprise, Simplify

Yes, the Mastercard Payment Gateway Services Magento extension is compatible with both the Magento platforms:

Community/Open Source Edition
Enterprise/Commerce/Cloud Edition

Navigating support for your Mastercard Gateway plugin concern is seamless.

Access our dedicated support portal or simply reach out via email at mastercard_support@fingent.com with adequate details such as:

Product/Service: (WooCommerce/Magento/OpenCart/PrestaShop)
Simplify: Yes/No
Platform Version:
Plugin Version:
Website URL:
Payment Action:
Authentication Type:
Gateway:
Custom Gateway URL:
Screenshot of Backend Configuration:
Access to Staging Server: (If available)

Our team is committed to providing timely assistance and resolving your queries efficiently. Get in touch today!

Experience the latest features of the Mastercard Gateway plugin on our interactive demo sites below.

WooCommerce: Enterprise Demo Site, Simplify Demo Site
Magento: Enterprise Demo Site, Simplify Demo Site
OpenCart: Enterprise Demo Site, Simplify Demo Site
PrestaShop: Enterprise Demo Site, Simplify Demo Site

Explore the capabilities firsthand and discover how Mastercard Gateway plugin enhances your payment experience!

Stay updated effortlessly with the latest enhancements to the Mastercard Gateway plugin! Receive notifications directly through your platform’s backend. To ensure you’re always in the loop, your Mastercard Gateway plugin version should be above the following versions:

Enterprise Module Versions:

WooCommerce: 1.4.9
Magento: 2.4.6
OpenCart: 1.3.2
PrestaShop: 1.4.4

Simplify Module Versions:

WooCommerce: 2.4.3
Magento: 3.3.0
OpenCart: 2.5.2
PrestaShop: 2.4.4

Stay informed by checking the latest releases in the comprehensive release notes section. Stay ahead of the curve with Mastercard Gateway plugin!

Enterprise:

To generate the Authentication Password, please follow the below steps:
Log in to your merchant account using the credentials provided by the bank.
Navigate to Admin -> Integration Settings.
Click on Edit button.
Generate the Integration Authentication Password using the Generate New button.
After generating the password, ensure to enable Integration Access via Password by checking the corresponding checkbox. Copy the generated password and input it into the plugin configuration. Finally, click on the Submit button to proceed.

Simplify:

To generate the Authentication Password, please follow the below steps:
Log in to your merchant account using the credentials provided by the bank.
Navigate to Account Settings -> API Keys.
Under Generate New Key Section select the required Key Type and enable the Hosted Payments checkbox.
Click on Generate New Key button.
Copy the generated password and use it in the plugin configuration.

Enterprise Module:

To access the MasterCard Payment Gateway test simulator, type “TEST” as a prefix to the Merchant ID supplied by your payment service provider. If the Merchant ID supplied already has “TEST” as the first 4 letters, you are already using the test simulator, and your payment service provider will send you another Merchant ID when you are ready to process live transactions.
https://test-gateway.mastercard.com/api/documentation/integrationGuidelines/supportedFeatures/testAndGoLive.html?locale=en_US

Simplify Module:

Please find the below link to find the Test cards for testing in the Simplify module.
https://www.simplify.com/commerce/docs/testing/test-card-numbers

The Mastercard Gateway plugin URL is the link provided by your bank to establish a connection with the Mastercard gateway. Ensure that the URL maintains the base link format, ending with a single slash. The correct format should be: https://example.mastercard.com/

Ensure consistency between the currency configured on your Merchant Account and the currency set up on your website. Additionally, verify the validity of your authentication credentials, including Merchant ID and API Password.