WooCommerce – MasterCard Payment Gateway Services
Refund
Refunds can be processed through your Orders page. To refund an order:
1. Navigate to: WooCommerce > Orders.
2. Select the order to refund.
3. Go to the order summary and select “Refund”.
4. Specify the quantity of the product(s) to be refunded in the text box(es) provided for each line item. The refund amount will automatically adjust based on the quantity specified. If inventory levels are not being managed, you can manually enter the refund amount without adjusting the product quantity. Note that if the full quantity or amount is not entered, a partial refund will be processed.
5. If the full quantity or amount is entered for a refund, the order status will be updated to “Refunded“, indicating a full refund has been initiated.
6. Add refund notes, if desired
7. Click on “Refund $XX.XX via Mastercard Payment Gateway Services” to complete the process..
The “Refund $X.XX manually” option will not initiate a refund through MasterCard Payment Gateway Services.
